1. Introduction
Welcome to VipSelec (“we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. By using our website at https://vipselec.com (the “Site”) or placing an order, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use the Site:
2.1 Information You Provide
- Contact details such as your name, email address, phone number, and shipping/billing address when you place an order, create an account, or contact us.
- Order details, including the products you purchase, quantities, and order history.
- Payment information. We do not store full card numbers. Payments are processed securely by our payment providers (such as PayPal or direct bank transfer).
- Communications, including emails or messages you send to our customer service team.
2.2 Information Collected Automatically
- Device and usage data, such as your IP address, browser type, operating system, pages viewed, referring URLs, and the date and time of your visit.
- Cookies and similar technologies (see Section 5 below).
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including payment processing, shipping, and delivery.
- Communicate with you about your orders, returns, and customer service requests.
- Send you order updates and, if you opt in, marketing communications about our products and promotions.
- Improve and personalise your experience on our Site, including product recommendations.
- Prevent fraud, maintain security, and comply with applicable legal obligations.
4. Legal Basis for Processing (EEA & UK Visitors)
If you are located in the EEA or the UK, we process your personal data based on the following legal grounds: performance of a contract (to deliver your order), our legitimate interests (to improve our services and prevent fraud), your consent (for marketing and non-essential cookies), and compliance with legal obligations.
5. Cookies & Similar Technologies
We use cookies and similar technologies to keep our Site secure, remember your preferences, and understand how visitors use our Site. These include:
- Essential cookies that are required for the Site to function, such as keeping items in your cart.
- Analytics cookies that help us understand how visitors use our Site so we can improve it.
- Functional cookies that remember your preferences, such as your wishlist.
- Payment and security cookies used by our payment providers to process transactions securely.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Site, such as the ability to add items to your cart or complete a purchase.
6. Sharing of Your Information
We do not sell your personal information. We share your information only with trusted service providers who help us operate our business, including:
- Payment processors (such as PayPal) to process your payments securely.
- Shipping and delivery carriers to deliver your orders.
- IT and hosting providers that store and maintain our Site.
- Professional advisors and authorities where required by law.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including for order records, accounting, tax, and legal obligations. When information is no longer needed, we securely delete or anonymise it.
9. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information.
- The right to object to or restrict certain processing.
- The right to data portability.
- The right to withdraw consent at any time where processing is based on consent.
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) provides you with additional rights, including the right to know what personal information we collect and share, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.
To exercise any of these rights, please contact us at service@vipselec.com. We will respond to your request within the timeframe required by applicable law.
10. Children’s Privacy
Our Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11. International Data Transfers
Your information may be processed in countries other than your own, including the United States, where our service providers are located. We take reasonable steps to ensure that your information is protected in accordance with this policy and applicable law.
12. Third-Party Links
Our Site may contain links to third-party websites, such as payment providers or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: service@vipselec.com
- Phone: +1 (800) 888-8888
- Address: 888 Madison Avenue, New York, NY 10021, United States
Effective Date: August 5, 2026